Returns & Exchanges
At Kalyani Innerwear, we prioritize hygiene and customer satisfaction, offering a 7-day hassle-free exchange policy on eligible unworn and tagged items. Due to the intimate nature of our products, certain categories are non-returnable once the hygiene seal is broken.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange within 7 days of delivery.
Quality Check Preparation
Ensure the innerwear is unused, unwashed, and includes all original packaging, tags, and hygiene liners to qualify for a successful return.
Reverse Pickup
Our logistics partner will arrive at your doorstep within 48 hours of your request to collect the securely packed items.
Refund or Exchange Processing
Once our warehouse team verifies the product condition, your replacement will be dispatched or a refund will be credited to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing